Privacy Policy

Introduction

Look, we get it – privacy policies can be a slog to read through. But here at Dragon Vyne Architecture, we actually care about your information and want you to know exactly what we're doing with it. This isn't some cookie-cutter template; it's how we genuinely handle your data when you work with us or even just browse our site.

We're based in Vancouver, BC, and we follow Canadian privacy laws (PIPEDA, for those keeping track). Bottom line? We collect only what we need, keep it secure, and never sell it to anyone. Period.

What Information We Collect

Alright, let's break this down. When you reach out to us or engage our services, here's what we might collect:

• Contact details – Your name, email, phone number, and mailing address. Pretty standard stuff when you're hiring an architecture firm.
• Project information – Details about your property, design preferences, budget considerations, and any specific requirements you've shared with us during consultations.
• Technical data – When you visit our website, we collect basic info like your IP address, browser type, and which pages you looked at. This helps us improve the site experience.
• Communication records – Emails, meeting notes, and project correspondence. We keep these to maintain clear project documentation and protect both parties.
• Payment information – Billing details for our services, though we don't store full credit card numbers on our systems.

How We Use Your Information

We're not in the business of data mining or selling lists. Here's what we actually do with your info:

• Deliver our services – Creating designs, managing projects, coordinating with contractors, and all the architectural work you've hired us for.
• Communication – Keeping you updated on project progress, answering questions, and handling the inevitable back-and-forth that comes with any design process.
• Legal compliance – Meeting building code requirements, maintaining professional records as required by our licensing board, and covering ourselves legally (you'd do the same).
• Improve our work – Understanding what's working and what isn't, both on our website and in how we deliver projects.
• Occasional updates – We might send you news about sustainable building practices or updates about our firm, but only if you've said that's cool. We're not spammers.

Information Sharing

We don't sell your data. Never have, never will. But we do share it in specific situations:

• Project partners – Engineers, contractors, and consultants working on your project need relevant information to do their jobs. We only share what's necessary.
• Legal requirements – If the law demands it (court orders, regulatory requests), we've gotta comply. Hasn't happened yet, but we're being transparent here.
• Service providers – Our cloud storage, accounting software, and project management tools. These companies are bound by their own privacy agreements and don't own your data.
• Business transfers – If we ever sold the firm or merged with another company (not planning on it), your information would transfer with client files. You'd be notified if this happened.

Cookies & Website Tracking

Yeah, we use cookies – but not the invasive kind. Our website uses basic cookies to remember your preferences and track which pages get the most traffic. We use Google Analytics to see how people navigate the site, but it's anonymized data.

You can disable cookies in your browser settings if you want. The site'll still work, though some features might not remember your preferences between visits.

Data Security

We take security seriously because we'd be furious if someone mishandled our data. Here's what we do:

• Encrypted file storage for all project documents
• Secure, password-protected systems with regular updates
• Limited access – only team members working on your project see your files
• Regular backups to prevent data loss
• Secure communication channels for sensitive information

That said, no system's 100% bulletproof. We do everything reasonable to protect your information, but perfect security doesn't exist in the digital world.

How Long We Keep Your Information

We're required by our professional association and Canadian law to keep project records for at least seven years after completion. This protects both of us if questions come up down the road about permits, designs, or construction details.

For casual inquiries that don't turn into projects, we typically keep contact info for about two years, then delete it. If you want us to remove your information sooner, just ask.

Your Rights

Under Canadian privacy law, you've got rights regarding your personal information:

• Access – You can request a copy of the personal information we hold about you.
• Correction – If something's wrong or outdated, let us know and we'll fix it.
• Deletion – You can ask us to delete your information, though we might need to keep some records for legal reasons.
• Withdrawal of consent – If you've agreed to something (like receiving updates), you can change your mind anytime.
• Complaints – If you think we've mishandled your data, you can file a complaint with the Office of the Privacy Commissioner of Canada.

To exercise any of these rights, just email us at info@dragonvynex.info or call (604) 555-0192. We'll respond within 30 days.

Third-Party Links

Our website might link to manufacturers, material suppliers, or other resources. Once you click through to another site, their privacy policy takes over – not ours. We try to link only to reputable companies, but we can't control what they do with your data.

Changes to This Policy

Privacy laws evolve, and so do our practices. If we make significant changes to this policy, we'll update the date at the top and notify active clients by email. For everyone else, the updated policy'll be posted here on the website.

We're not gonna pull any sneaky moves or suddenly start selling data – that's not who we are. Any changes will be about staying compliant with new regulations or improving how we protect your information.

Questions or Concerns

If something in here doesn't make sense, or you've got questions about how we handle your information, seriously – just reach out. We'd rather have a conversation than leave you wondering.